An enterprise customer is at high churn risk. Give an executive-level recovery plan.

Question

Accepted Answer

I would present impact, root cause, recovery actions, owners, and decision points. For example: The customer is at high risk because adoption is below target, the sponsor changed, and two unresolved issues are affecting reporting. The recovery plan is to confirm the new executive sponsor, resolve the two blockers by Friday, run focused admin training next week, and hold a value review in two weeks to decide whether risk has reduced.