A critical P1 incident is reported: the company's email system is completely down, affecting all employees. Walk through how you would handle this from first contact through resolution, including communication and escalation steps.

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A complete email outage affecting all employees is a P1 critical incident that requires immediate, coordinated action. As the L1 technician receiving the initial report, your role is to log the incident properly, initiate the escalation process, support communication, and assist…