Question 4 of 10Pro Only

A remote employee reports that their VPN connects successfully, but they cannot access any internal resources. Walk through your troubleshooting approach for this issue.

Sample answer preview

This is a common scenario in remote work environments, and it requires a systematic approach because the VPN connection itself is established, meaning authentication and tunnel creation are working. The problem lies somewhere in how traffic flows after the tunnel is up.

VPNsplit tunnelingrouting tableDNSfirewallipconfig

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