Your organization is migrating from on-premises Exchange to Microsoft 365. As the senior IT support engineer, how would you manage the change management process to ensure a smooth transition for five hundred users across multiple departments?

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Managing a technology transition for five hundred users is as much a people challenge as it is a technical one. The migration from on-premises Exchange to Microsoft 365 is technically well-documented, but the difference between a migration that users accept smoothly and one that…