A critical production outage has taken down email, file shares, and authentication for the entire company. As the senior IT support engineer and primary escalation point, walk through how you manage the crisis from the moment you are paged to the post-incident review.

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Managing a major outage that affects the entire organization is the ultimate test of a senior IT support engineer's technical skills, leadership ability, and composure under pressure.

A critical production outage has taken down email, file shares, and authentication for the entire company. As the senior IT support engineer and primary escalation point, walk through how you manage the crisis from the moment you are paged to the post-incident review.

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