A patient reports chest pain on the phone. How would you handle the call within your role?

Question

Accepted Answer

I would follow clinic emergency protocol immediately. I would not diagnose or try to manage the symptom over the phone. I would gather only the information the protocol requires, keep the patient on the safest path, and escalate to the provider or emergency services according to policy. I would document the call and action taken. The key is speed, scope, and protocol.