Users at a branch office report that their video conferencing quality has degraded significantly over the past week. Walk through your approach to diagnosing whether the issue is bandwidth, latency, jitter, QoS misconfiguration, or something else entirely.

Sample answer preview

Diagnosing video conferencing quality issues requires a structured approach that systematically eliminates potential causes. The key is to gather data from multiple sources and correlate findings to identify the root cause rather than assuming the most common explanation.