A critical P1 incident is reported, but your monitoring tools are not showing any alerts. The user claims the service is completely down. How do you handle this situation, and what does it suggest about your monitoring setup?

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This scenario represents a monitoring blind spot, or false negative, where a real service outage is not being detected by the monitoring system. This is a serious situation because it undermines trust in the NOC's ability to proactively detect issues and means the team has been…