Question 5 of 7Pro Only

A KPI is behind target today. Give your manager a short update.

Sample answer preview

I would use facts and a recovery step. For example: Our order completion rate is 82 percent at noon against a 90 percent target. The main reason is a delayed start in receiving, which slowed packing.

completion rate82 percent90 percentreceivingpacking4 p.m.

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