A family is upset because different team members gave inconsistent information. How would you help restore trust?

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I would acknowledge the confusion, avoid blaming colleagues, and coordinate a clear update. For example: "I understand why this feels frustrating. You have heard different information, and that makes it hard to know what to expect. I will confirm the current plan with the appropriate clinician and help arrange one clear update so everyone is hearing the same message." Then I would follow through and document relevant communication.