A user says the current workflow is frustrating. Ask follow-up questions in English.

Question

Accepted Answer

I would ask questions that uncover the exact problem. For example: Which step creates the most frustration? How often does it happen? What information do you need at that moment? What workaround do you use today? Who else is affected by this issue? To confirm, the main problem is not the whole workflow, but the approval step because it requires duplicate data entry. Is that correct?