Two family members give you conflicting instructions about the client's routine. How do you handle it?

Question

Accepted Answer

I would not choose sides. I would follow the approved care plan and report the conflict to the supervisor. I might say: "I am hearing two different instructions, and I want to avoid confusion. For today's visit, I need to follow the care plan. I will ask the supervisor to clarify the routine with the approved contact person." This keeps care consistent and reduces family conflict.