A family member wants detailed health information, but the client has not authorized sharing it. What would you say?

Question

Accepted Answer

I would be respectful and firm. For example: "I understand you are concerned, but I need to protect the client's privacy and follow agency policy. I cannot share detailed information without the client's authorization. I can ask the office or supervisor to contact the approved person for updates." This protects confidentiality while offering a proper communication path.