A patient arrives for an appointment and seems nervous. How would you greet them, confirm their identity, and explain the next step?

Question

Accepted Answer

I would use a calm and respectful tone. For example: "Good morning, welcome to the clinic. My name is Ana, and I will help get you ready for the provider. Could you please confirm your full name and date of birth? After I verify your information, I will take your vital signs, ask a few questions about today's visit, and let the provider know you are ready." This answer is clear because it confirms identity, reduces uncertainty, and explains the process.