Question 1

Throughput drops for two days in a row. How would you investigate and respond?

Accepted Answer

I would compare current throughput with target and recent history, then break the process into steps to find where the delay is happening. I would check staffing, equipment, inventory, quality rework, system issues, and handoffs. Once I identify the bottleneck, I would test a focused correction, assign an owner, and monitor whether the metric improves during the next operating cycle.

Question 2

A supplier delay may affect customer delivery. Give an escalation update.

Accepted Answer

I would be specific about impact and mitigation. For example: The supplier shipment is delayed by two business days, which puts 40 customer orders at risk. We are checking alternate stock, prioritizing orders with contractual deadlines, and asking the supplier for partial shipment today. I own the supplier escalation, and the customer service lead will prepare customer communication if the recovery plan does not hold by 2 p.m.

Operations Manager

Topics

Experienced Process Improvement, Capacity & Escalation

Mock Interview

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