A supplier delay may affect customer delivery. Give an escalation update.

Question

Accepted Answer

I would be specific about impact and mitigation. For example: The supplier shipment is delayed by two business days, which puts 40 customer orders at risk. We are checking alternate stock, prioritizing orders with contractual deadlines, and asking the supplier for partial shipment today. I own the supplier escalation, and the customer service lead will prepare customer communication if the recovery plan does not hold by 2 p.m.